Privacy policy

Last updated: July 22, 2026

K-Soul operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). K-Soul is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, remember your preferences, and personalize your shopping experience.
• Marketing and advertising. We may send marketing communications by email, SMS, or mail and display personalized advertisements based on your interactions with our store.
• Security and fraud prevention. We use your information to authenticate your account, provide a secure shopping experience, detect fraud, and protect our services.
• Communicating with you. We use your information to respond to inquiries, provide customer support, and maintain our relationship with you.
• Legal reasons. We may process your information to comply with applicable laws, legal requests, and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information:

• With Shopify, vendors, and service providers who perform services such as payment processing, fulfillment, analytics, cloud storage, IT management, and customer support.
• With business and marketing partners for advertising and promotional purposes.
• When you request or consent to sharing your information with third parties.
• With our affiliates.
• In connection with a merger, acquisition, bankruptcy, legal obligation, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify. Information submitted through the Services is transmitted to Shopify and may be processed by Shopify and its partners to provide and improve the Services. Shopify may also use information collected through your interactions with our store and other Shopify merchants to provide enhanced features. You can learn more by visiting Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy, security, or content of third-party sites.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention of Your Information

We use reasonable security measures to protect your information; however, no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information.
• Request deletion of your personal information.
• Correct inaccurate personal information.
• Request a copy of your personal information.
• Request portability of your personal information.
• Manage your communication preferences and opt out of promotional emails.

We may verify your identity before processing requests.

Complaints

If you have concerns about how your personal information is processed, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Phone: +1 905-243-6064
Email: josiahedema115@gmail.com
Address:
K-Soul
421 Lesabre Street
Oshawa, ON L1K 1E3
Canada